Customer Care Executive

Job Description

Role & responsibilities: Handling Customer Inquiries Respond promptly and courteously to incoming calls. Provide accurate information about products, services, and policies. Identify customer needs and offer appropriate solutions. Resolving Issues and Complaints Address customer complaints with empathy and professionalism. Utilize problem-solving skills to resolve issues efficiently. Escalate complex problems to appropriate departments when necessary. Essential Skills Communication Skills : Ability to convey information clearly and empathetically. Problem-Solving Skills : Quickly identifying and resolving customer issues. Patience : Remaining calm under pressure. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.