Customer Care Executive

Job Description

Academic Exposure Bachelor. Preference for Diploma in Hospitality or Hotel Management. 1-2 years working experience in residential condominium, Hotels or any other service industry dealing directly with customer. Desired Skill Set We are looking for a dynamic and customer-focused professional with strong communication and interpersonal skills to manage daily resident interactions, handle facility-related issues, and support administrative operations in a residential condominium setup Roles and Responsibilities : Attend the customer call for facility related issues. Supervision and monitoring customer day to day complaints and tracking. Customer relations management. Receiving and assigning complaints in digital platform and share to the concerned maintenance personnel. Close liaison with client s office for all correspondences (Viz. Issue of Notices, circulars, etc) Ensuring all administrative paperwork is accurate, complete and submitted on timely basis. Timely escalation of suggestions/observations to improve the maintenance system and procedures. Management of all office functions in association with PM/TM/AFM.