Job Description

🎯 Job Title: Control Tower – Customer Care Support Executive 📍 Location: On-site & Work From Home (Night Shift – Females Only) 👩‍💻 Job Description: Join our dynamic Control Tower Customer Care Team and be the first line of support for our customers! 📞📧 You'll handle calls & emails, monitor real-time issues, and ensure timely resolutions that keep our operations running smoothly. 🕹️✅ 🔑 Key Responsibilities: 📌 Respond promptly to customer queries via phone & email 📌 Monitor live operations & resolve escalations proactively 📌 Track issues to closure and ensure proper documentation 📝 📌 Collaborate with internal teams for real-time support 🤝 📌 Maintain accurate logs of interactions & solutions 📊 🎓 Desired Skills & Qualifications: ✔️ Bachelor's degree (minimum) ✔️ Excellent communication – written & verbal 🗣️📝 ✔️ Proactive, creative, and solution-oriented mindset 💡 ✔️ Strong relationship-building skills 🤗 🕒 Shift Timings: 🌅 7:00 AM – 4:00 PM 🌇 2:00 PM – 11:00 PM 🌃 10:00 PM – 7:00 AM (WFH for Female Candidates Only 🏡👩) 💰 Compensation: ✨ Experienced: Up to ₹21,000/- (In-hand) 🌱 Freshers: ₹15,000/- (In-hand) 🗣️ Interview Mode: 👥 Face-to-Face (F2F)