Job Description

Automobile Industry experience preferred (in customer service) Experience in Inbound customer service preferred 3-5 years of experience Age group - below 30 Good spoken Hindi/ English Good written English Day Shift Main Roles and Responsibilies are : 1. Responding to customer inquiries: Customer care executives are responsible for addressing customer inquiries and resolving any issues or concerns they may have. This includes answering phone calls, responding to emails, and engaging with customers on social media platforms. 2. Providing product or service information: Customer care executives should have a thorough understanding of the products or services offered by the company. They should be able to provide customers with accurate and detailed information to help them make informed purchasing decisions. 3. Resolving customer complaints: It is the responsibility of customer care executives to listen to customer complaints and work towards finding a satisfactory resolution. This may involve escalating issues to a supervisor or another department, as well as following up with customers to ensure their concerns have been addressed. 4. Building and maintaining customer relationships: Customer care executives are tasked with building and maintaining positive relationships with customers. This includes showing empathy, patience, and understanding towards customers, as well as making efforts to exceed customer expectations. 5. Processing orders and returns: Customer care executives are often responsible for processing customer orders and returns. This involves accurately entering and tracking orders, as well as ensuring that customers receive their orders in a timely manner. 6. Providing feedback to the company: Customer care executives are in a unique position to gather valuable feedback from customers. They should communicate customer feedback and suggestions to the relevant departments within the company to help improve products or services and enhance the overall customer experience. 7. Staying informed about company policies and procedures: Customer care executives should be well-versed in the companys policies and procedures, including return and exchange policies, warranty information, and pricing guidelines. This knowledge enables them to effectively assist customers and provide accurate information.