Customer Care executive

Job Description

Respond promptly to customer inquiries via phone, email, and chat, delivering accurate information and resolving issues. Maintain a positive, empathetic, and professional attitude while interacting with customers. Document customer interactions and feedback in the system for future reference. Collaborate with internal teams to address complex issues and escalate when necessary. Identify opportunities for process improvements and contribute to enhancing customer experience. Stay updated on product knowledge, policies, and promotions to provide accurate assistance. Participate in training sessions and team meetings to improve service delivery.