Job Description

Role & responsibilities Address complaints, resolve issues, and escalate unresolved matters to appropriate departments Collaborate with the project and maintenance teams to address customer issues effectively. Keep customers informed about timelines, updates, and processes Build strong relationships with clients to ensure satisfaction and loyalty. Handle feedback proactively and implement solutions to enhance the customer experience. Maintain a complaint log and ensure timely resolution of all issues raised. Provide accurate and regular updates to customers on complaint resolution status. Generate regular reports on customer satisfaction, complaints resolved, and key performance indicators (KPIs). Analyze data to identify trends and suggest process improvements. Ensure all processes are compliant with real estate regulations and company policies. Creation of Tokan in system and get it resolved. Preferred candidate profile Real Estete experience is must.