Customer Care Manager

7 - 12 years

4.5 - 5.5 Lacs P.A.

Hyderabad

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Annual Maintenance ContractOperations ManagementCustomer Service ManagementAfter Sales ServiceService OperationsCustomer CommunicationClient Satisfaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Customer support & Satisfaction : - Point of contact for customer complaints & service requests - Prompt resolution of operation & maintenance related issues Service Coordination - AMC and on call service matters to be monitored - Timely resolution of service complaints Service Business - Generate operation & maintenance contracts, AMC and Service business through the team Preferred candidate profile - Prior experience in managing a team of technicians - Willingness to handle technical service coordination and client relationship management Perks and benefits

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