Job Description

Role & responsibilities :- Maintain current knowledge of company products and services, applicable regulations KYC/AML norms Complete certification programs organized by service quality & operations de Ensure adherence to training man-days/ mandatory training programs for self Ensure goal setting, mid-year review and performance appraisal processes are completed wit specified timely. Responsible for handling customer queries and provide information as per defined standards escalate to Assistant CRM & CRM in case of any deviate Assist service quality team in conducting surveys on customer satisfaction and client i service audits Maintain direct contact with customers either by telephone or face-to-face Conduct exit interviews for drop out customers and report the findings to Assistant CRM and CRM. Assist in Microfinance Plus activities being conducted in the Action on closure of presidential complaints from customers of respective Preferred candidate profile :- 1. Candidate should have minimum one yeas experience of handling walking customers and sales. Perks and benefits - PF, Incentive's , Governments leave, Share CV - swarupa.ghadge@ujjivan.com