Customer Enablement Specialist

Job Description

Job Requirements Our purpose is to help a billion people find the right work! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal! Phenom People is looking for a full-time Customer Value Partner to join our Customer Success team in Visakhapatnam, Andhra Pradesh, India. The Customer Enablement Specialist will be responsible for providing exceptional customer service and support to our customers. The successful candidate will be a customer-focused individual who is passionate about helping customers succeed. What You’ll Do Provide exceptional customer service and support to our customers Respond to customer inquiries in a timely and professional manner Troubleshoot customer issues and provide solutions Monitor customer satisfaction and identify areas for improvement Develop and maintain relationships with customers Assist with customer onboarding and training Track customer usage and provide feedback to management Develop and implement customer success strategies Work Experience What You’ve Done Bachelor’s degree in a related field 2+ years of customer service experience Excellent communication and interpersonal skills Ability to work independently and as part of a team Strong problem-solving and analytical skills Proficiency in MS Office and CRM software Knowledge of customer success best practices Ability to work in a fast-paced environment Basic Qualifications: 2+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management Preferred Qualifications: 5+ years of experience in or more areas of consulting, testing, support, functional HR talent acquisition/talent management/learning/etc., customer success, and/or account management. Knowledge of how enterprise implementations, professional services, support processes work – will be a definite plus. Experience in AI powered technologies in the HR space or working at a fast-growing technology/SaaS company Strong verbal and written communication skills Experience in providing trainings, demos, and participate in webinars/conferences Benefits We want you to be your best self and to pursue your passions! Health and wellness benefits/programs to support holistic employee health Flexible hours and working schedules, as well as parental leave for new parents Growing organization with career pathing and development opportunities Tons of perks and extras in every location for all Phenoms! Diversity, Equity, & Inclusion Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed. We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere! #LI-JG1