Customer engagement executive

Job Description

Leading Luxury Jewellery brand requires Customer engagement executive- Delhi( Civil lines) One of our client a leading luxury jewellery retail brand head-quatered in delhi, It has epitomized handcrafted jewellery, feeding specifically to the Indian request. Their Delhi stores offer rare and intricate designs in diamonds, gold, tableware, and Kundan. Known for their exquisite artificer and attention to detail, provides a wide array of pieces, from blend rings to unfold matrimonial sets,delivering magnificent designs through their products including gold jewelry and tableware and Polki and Kundan and diamond items. The company upholds its dedication to develop royal luxury items which translate to each purchase being an investment in beautiful artistic craftsmanship. We are looking out for Customer engagement executive for delhi office at CIVIL Lines PFB THE JD and details- Job Title: Marketing Customer Engagement Executive Location: Civil Lines, New Delhi Industry-Luxury Retail Jewellery Experience Required: 2-5 years (experience in luxury retail, hospitality, fashion, or lifestyle segments preferred) About The Role We are looking for a smart, polished, and customer-focused Marketing Customer Engagement Executive to strengthen our brand presence and deliver an exceptional client experience. This unique role blends marketing strategy with front-line customer interaction, making you the face and voice of our exclusive jewellery brand. Key Responsibilities: Marketing Brand Promotion Plan and execute showroom-level marketing initiatives to attract premium clientele Manage showroom's digital presence social media updates, engagement, basic content coordination Support photo shoots, influencer visits, and collaborations for brand promotion Assist in organizing events, trunk shows, and exclusive client previews Track and report marketing campaign results to suggest improvements Customer Engagement Support Greet walk-in clients and ensure a luxury experience aligned with the brands identity Handle inquiries through calls, messages, emails, and social media with professionalism and warmth Maintain a client database (CRM), follow up with leads, and manage post-sale engagement Coordinate with the sales and design team to resolve client queries, order updates, and service requests Support loyalty programs, client gifting, and special occasion communications Key Requirements Graduate/Postgraduate in Marketing, Mass Communication, or Hospitality 25 years of experience in luxury retail, premium hospitality, or fashion Excellent verbal and written communication in English and local language High emotional intelligence and customer service orientation Presentable, courteous, and confident with high-end clientele Comfortable using CRM tools, WhatsApp Business, social media, and basic MS Office Willing to work weekends and showroom events as needed What We Offer Exposure to luxury retail clientele and high-end brand marketing Elegant, supportive, and growth-driven work environment Competitive salary with incentives and performance bonuses Opportunity to work on exclusive events and campaigns Cre This job is provided by Shine.com Show more Show less