Customer Experience Executive(1-6 Years)

Job Description

Responsibilities Resolve customer queries, complaints or requests on daily basis Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings. Escalate complex customer issues to relevant stakeholders for timely resolution. Measure the quality of queries based on the effectiveness of solutions provided. Track the quantity of queries handled to ensure productivity and efficiency. Engage in cold calling to reach out to potential clients and promote our products/services. Skills Required Minimum of 1 year of work experience in customer support or a related field. Impeccable communication skills, both verbal and written. Patience and the ability to handle challenging customer interactions. Experience with CRM tools is a plus. Basic proficiency in Excel/Google Sheets. Active listening skills to understand customer needs. Empathy towards customers to ensure a positive customer experience. Strong email writing skills. Job Type: Full-time Pay: ₹250,000.00 - ₹500,000.00 per year Schedule: Day shift Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Would you be able to come for a face to face interview in Gurgaon if shortlisted? Experience: Customer service: 1 year (Preferred) Language: English (Preferred) Hindi (Preferred) Work Location: In person