Customer Feedback Calling

Job Description

Key Responsibilities: Answering and managing phone calls: Handling a high volume of calls to customers, both inbound and outbound. Gathering customer feedback: Actively soliciting customer opinions and experiences to improve service quality. Addressing customer inquiries: Providing accurate and helpful information to customer questions. Resolving customer issues: Troubleshooting problems and finding solutions to customer complaints or concerns. Maintaining customer records: Keeping accurate records of interactions and issues in a CRM system. Following up with customers: Ensuring that issues are resolved and customers are satisfied. Escalating complex issues: Referring more challenging problems to the appropriate department or manager. Improving customer satisfaction: Aiming to exceed customer expectations and build positive relationships. Required Skills and Qualifications: Excellent communication skills: Ability to speak clearly and effectively with customers, both verbally and in writing. Strong listening skills: Ability to actively listen to customer concerns and understand their needs. Problem-solving skills: Ability to identify and resolve customer issues effectively. Customer service experience: Previous experience in a customer-facing role is often preferred. Patience and empathy: Ability to remain calm and understanding when dealing with difficult customers. Computer skills: Proficiency in using CRM systems and other relevant software. Well versed in using MS Excel. Ability to work under pressure: Ability to handle a high volume of calls and meet deadlines.