Customer Happiness Officer

Job Description

Weve built our business with a simple aim of delivering delightful experiences to our customers, what we like to call creating WOW. Being able to work with our customers, and to do what it takes to blow their mind away is at the core of our philosophy at Headphone Zone. At our company, we strongly believe in the Ritz Carltons service motto of Ladies and Gentlemen, serving Ladies and Gentlemen. Job Responsiblities: 1. Work independently, but in close collaboration with the team 2. Manage Customers returns, warranty claims over email, chat and phone 3. Ability to identify customers needs and help them out 4. Customer Satisfaction Reporting