Job Description

What We Need CORPAY is currently looking to hire a Customer Onboarding / Implementation Associate. This position falls under our Corpay Payables division and would be located in our Nagpur, India office. As a Customer Onboarding Associate, you will be responsible for ensuring a seamless onboarding experience for customers by guiding them through the implementation of Corpays financial technology solutions. This role requires excellent communication skills, strong attention to detail, and a customer-focused approach. How We Work As a Customer Onboarding Associate, you will be expected to work in the Nagpur office. CORPAY will set you up for success by providing: Assigned workspace in Nagpur, India office Company-issued equipment Formal, hands-on training Other benefits as may be determined by Nagpur office management Roles & Responsibilities Assist new customers with onboarding, API integrations, and software setup. Ensure customer data is correctly mapped and imported into the ERP/accounting system. Conduct product demos and training for new users. Address client concerns related to invoice automation, payments, and reconciliation. Work with cross-functional teams to improve onboarding efficiency. Monitor customer engagement and address adoption challenges. Qualifications & Skills Bachelor's degree in Business, Finance, or related field. 1-4 years of experience in customer onboarding, support, or client relations. Experience with ERP/accounting software (NetSuite, SAP, QuickBooks, Xero). Knowledge of payments and fintech platforms. CRM & Support tools experience (Salesforce, Zendesk, HubSpot). Strong problem-solving and communication skills. Key Attributes of the Ideal Candidate Customer-focused mindset Strong problem-solving ability Ability to handle multiple priorities Strong relationship management skills Benefits Competitive salary package Career growth opportunities Exposure to global clients Health insurance and flexible work options Note: Candidates are expected to maintain flexibility with their working hours based on business needs. Participation in scheduled meetings with the U.S. team outside of standard working hours is essential. When such commitments occur, reasonable time off or schedule adjustments may be provided to ensure work-life balance. Our Company & Purpose CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before. We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement. Equal Opportunity/Affirmative Action Employer CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law.If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.