Customer Onboarding & Support Executive

Job Description

Assist customers with onboarding processes, including setting up Integration like Payment Gateways and providing guidance on how to use our products/services Provide timely and accurate support to customers via email, chat, or phone Troubleshoot and resolve any technical issues that customers may encounter Collaborate with other teams to ensure a seamless customer experience Maintain accurate records of customer interactions and transactions Identify opportunities to improve processes and enhance the customer experience Key Competencies for the Role: Sales Expertise: Proven track record with 2+ years of experience, particularly in hospitality tech or SaaS sales, with a passion for driving revenue growth. Customer Relationship Management: Strong ability to build and maintain relationships with clients, addressing their needs and ensuring long-term satisfaction. Lead Generation Conversion: Skilled in identifying qualified leads, cold calling, and converting opportunities into business growth. Communication Skills: Professional verbal and written communication in English and regional languages, with the ability to engage and persuade prospects effectively. CRM Proficiency: Familiarity with CRM tools to ensure accurate activity tracking and reporting. Time Management Multitasking: Adept at managing multiple priorities, meeting deadlines, and achieving sales targets efficiently. Qualifications : 1-3 years of experience in the Onboarding Strong communication skills, both written and verbal Excellent problem-solving abilities Ability to work independently and as part of a team Should able to work on Holiday Should able to work on Rotational Shifts.