Job Description

Handling customers and also handle the calls for enquiry. Convince by explaining the project Job Summary: We are seeking a proactive and empathetic Customer Relation Executive to manage and enhance customer relationships. The role involves addressing customer inquiries, resolving issues promptly, and ensuring a positive customer experience to drive satisfaction and loyalty. Key Responsibilities: Serve as the primary point of contact for customers via phone, email, or in-person. Handle customer inquiries, complaints, and feedback professionally and efficiently. Build and maintain strong relationships with customers to enhance retention. Collaborate with internal teams to resolve customer issues and improve service delivery. Maintain accurate records of customer interactions and transactions. Provide timely updates to customers regarding their concerns or requests. Identify opportunities to upsell or cross-sell company products/services (if applicable). Contribute to the continuous improvement of customer service processes.