Job Description

CRM Executive /Coordinator Position - CRM Executive Salary - Upto Rs 25 000 – Rs.30,000 (As per experience) Location - Greenpark, New Delhi - Work From Office Timings - 09.30 AM to 6.30 PM Duration – Monday to Saturday CRM maintains an ongoing level of engagement with key customers and build trusting relationships with clients and protect the brand by maintaining a positive image. Requirements : · 3-5 Years of work experience with premium fashion/lifestyle/interior brand or international sales. Bachelor’s or master’s degree with a concentration in marketing, promotions, advertising sales, or business administration preferred Be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction To facilitate the use of CRM software to improve the efforts of the sales, customer service, and marketing teams to allow businesses to better manage their customer relationships and ultimately drive more success conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint maintains an ongoing level of engagement with key customers Knowledge of MS Office software and CRM software Self-motivated and goal-oriented, desire to deliver results Key Skills : Excellent communication skills Positive, confident and determined approach High degree of self-motivation and ambition Skill to work both independently and as a part of a team Capable to flourish in a competitive environment Self-motivated and driven by targets Resilience Responsibilities: Meeting with clients virtually or during sales visits Maintaining accurate records Resolving customer complaints quickly and efficiently Attending any exhibitions, conferences, Meetings Review sales performance Research the market and related products Listen to customer requirements and present appropriately to make sale Maintain and develop relationships with existing and new customers Arrange Video calling and meetings Timely respond to incoming emails and phone queries Negotiate the terms of an agreement and close sales Gather market and customer information Make accurate and rapid cost calculations and providing customers with quotations. · Maintains quality service by establishing and enforcing organization standards. Show more Show less