Customer Relationship Executive

Job Description

Key Responsibilities: ● Customer Support & Service: Respond to customer inquiries via phone, email, or chat, providing information about products, services, and company policies. ● Relationship Management: Develop and maintain strong, long-term relationships with customers, ensuring a personalised and positive experience. ● Issue Resolution: Handle and resolve customer complaints, issues, or feedback in a professional and timely manner, escalating to higher management if necessary. ● Customer Retention & Loyalty: Identify opportunities to increase customer satisfaction and loyalty by offering solutions that align with customer needs.