Customer Relationship Executive

Job Description

Job Title: Customer Relationship Executive Job Type: Full-time | Permanent | Freshers Welcome Salary: ₹15,000 – ₹25,000 per month Supplemental Pay: Commission Pay Performance Bonus Yearly Bonus Job Description: We are looking for a motivated Customer Relationship Executive to join our team. In this role, you will manage customer enquiries, bookings, and documentation, while maintaining and expanding our client base. You will also help drive sales through excellent customer service and upselling techniques. Key Responsibilities: Handle sales enquiries, bookings, and related documentation Respond to customer queries via WhatsApp, email, and phone calls Maintain existing clientele and acquire new corporate and B2B clients Develop strategies and programs to promote tourism services Manage reservation processes across multiple communication channels Monitor room sales and improve sales techniques Confirm and process reservation requests accurately Keep reservation data up to date, including room availability and rates Upsell room categories to maximize sales Manage group bookings and complete end-to-end reservation processes Coordinate with Front Desk and other departments to ensure guest satisfaction Verify next-day arrival lists and bookings Perform additional duties as assigned by management Key Competencies: Excellent communication, negotiation, and convincing skills Ability to multitask effectively in a dynamic environment Quick learner with good decision-making abilities Result-oriented and proactive Ability to coordinate with multiple departments Proficient in English and Malayalam Qualifications: Higher Secondary (12th Pass) – Required Experience: Minimum 1 year in sales (preferred) Languages: English and Malayalam – Required Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Paid sick time Schedule: Day shift Supplemental Pay: Commission pay Yearly bonus Language: English (Preferred) Work Location: In person Speak with the employer +91 8714899945