Job Description

About TwoSD (2SD Technologies Limited) TwoSD is the innovation engine of 2SD Technologies Limited , a global leader in product engineering, platform development, and advanced IT solutions. Backed by two decades of leadership in technology, our team brings together strategy, design, and data to craft transformative solutions for global clients. Our culture is built around cultivating talent, curiosity, and collaboration. Whether you're a career technologist, a self-taught coder, or a domain expert with a passion for real-world impact, TwoSD is where your journey accelerates. Join us and thrive. At 2SD Technologies, we push past the expected—with insight, integrity, and a passion for making things better. Role Overview We are seeking an experienced CRM Subject Matter Expert (SME) / Consultant with strong expertise in Microsoft Dynamics 365 CRM and similar platforms. This is a full-time role based in Gurugram, India , ideal for professionals with a blend of functional consulting , solution design , and technical configuration skills. You will collaborate with stakeholders to analyze business processes, define CRM strategies, and deliver intelligent, scalable, and AI-augmented CRM solutions. Key Responsibilities Lead discovery sessions and gather CRM business requirements across sales, service, and marketing Architect and configure CRM solutions using Microsoft Dynamics 365 , Power Platform , and integrated third-party tools Design end-to-end workflows, automations, dashboards, and entity relationships aligned to business goals Integrate CRM systems with ERP, custom platforms, and external APIs where required Guide teams on data migration, CRM customizations, and user adoption strategies Document solution design, configuration decisions, and change management processes Stay up to date with Microsoft’s roadmap and recommend best practices and future-ready strategies Required Qualifications Bachelor’s degree in Business, Information Systems, Engineering, or related field 4+ years of experience in CRM implementation, consulting, or administration Hands-on experience with Microsoft Dynamics 365 Sales, Customer Service, and Marketing modules Strong understanding of CRM concepts including leads, opportunities, campaigns, service cases, and user roles Familiarity with CRM data models, security configuration, Power Automate flows, and custom entities Excellent written and verbal communication with stakeholders, users, and developers Preferred Qualifications Certifications in Microsoft Power Platform , Dynamics 365 Fundamentals , or equivalent Experience with other CRMs like Salesforce , Zoho , or HubSpot (as comparative advantage) Exposure to AI-augmented CRM tools, analytics dashboards, or customer intelligence platforms Knowledge of industry-specific CRM configurations (Finance, Insurance, B2B SaaS, etc.) Experience with Agile/Scrum methodologies in enterprise rollouts Core Competencies CRM Solution Architecture Functional Analysis & Customization Cross-Platform Integration Understanding Stakeholder Communication & Training Process Mapping & Digital Transformation Tools & Platforms CRM: Microsoft Dynamics 365, Power Apps, Power Automate, Salesforce (secondary) Data & Reporting: Power BI, Excel, Dataverse Integration: Azure Logic Apps, REST APIs, Middleware (MuleSoft, Zapier, etc.) Collaboration & Project Tools: Jira, Notion, Confluence, Slack Documentation & Testing: TestRail, SharePoint, Visio, Draw.io Why Join TwoSD? At TwoSD , innovation isn’t a department—it’s a mindset. Here, your voice matters, your expertise is valued, and your growth is supported by a collaborative culture that blends mentorship with autonomy. With access to cutting-edge tools, meaningful projects, and a global knowledge network, you’ll do work that counts—and evolve with every challenge. CRM SME / Consultant Position: CRM SME / Consultant Location: Gurugram, India (Onsite/Hybrid) Company: TwoSD (2SD Technologies Limited) Industry: SaaS / CRM / Enterprise Platforms Employment Type: Permanent Date Posted: 26 May 2025 How to Apply To apply, send your resume and portfolio/certification details to hr@2sdtechnologies.com or visit our LinkedIn careers page. Show more Show less