Customer Relationship Manager (CRM)

Job Description

Shaadi.com is the world's largest online matrimonial site, facilitating marriages around the globe. With a mission to help people find their life partners, Shaadi.com has been connecting millions of individuals since its inception. Our platform offers a user-friendly interface, advanced search options, and personalized matchmaking services to ensure our users find their perfect match with ease. Job Title: CRM (Customer Relationship Manager) - Voice 80%, Chat 10%, Email 10%) Job Location: Saki Naka, Andheri Job Type: Full-time, Permanent Looking for : ONLY MALE CANDIDATES APPLY Job Description: We are seeking enthusiastic individuals to join our dynamic Customer Service team at Shaadi.com. As a Customer Relationship Manager, you will be responsible for delivering exceptional service to our users via voice email and chat platforms. This role offers an exciting opportunity to interact with customers from diverse backgrounds and cultures while contributing to the success of one of the leading matrimonial platforms in the world. Roles and Responsibilities: - Respond promptly and effectively to customer inquiries via voice, email and chat platforms. - Provide accurate information about our services, subscription plans, and membership features. - Assist customers in navigating our website and resolving any technical issues they encounter. - Address customer concerns, complaints, and feedback with empathy and professionalism. - Work closely with other departments to ensure prompt resolution of customer issues. - Maintain a high level of customer satisfaction by exceeding service standards and expectations. - Adhere to company policies and procedures while handling customer interactions. - Keep accurate records of customer interactions and transactions using our CRM system. Requirements: - Excellent communication skills in English, both written and verbal. - Ability to type quickly and accurately while chatting with customers. - Prior experience in customer service, preferably in a telecalling, email, or chat environment, is preferred but not mandatory. Shaadi.com - Strong interpersonal skills with a customer-centric approach. - Good problem-solving skills and attention to detail. - Ability to multitask and work effectively in a fast-paced environment. - Flexibility to work rotational shifts, including weekends and holidays. - Minimum educational qualification: HSC or equivalent. Benefits: - Competitive salary with a maximum of 29k Ctc - Opportunity to work with a reputable and globally recognized brand. - Comprehensive training programs to enhance your skills and knowledge. - Friendly and supportive work environment. - Career growth and advancement opportunities within the organization. Work Schedule: - Rotational shift any 9 hours shift for Males, including night shift for males - 2 rotational offs per week. Interview Rounds: 1. HR 2. Operations 3. Manager Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹29,000.00 per month Benefits: Health insurance Life insurance Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Yearly bonus Application Question(s): what was your last in hand salary? Do you speak any regional languages? Education: Higher Secondary(12th Pass) (Required) Experience: Customer Service/Sales: 1 year (Required) Language: English (Required) Work Location: In person