Job Description

This job role will require the incumbent to sell Personal Loans to Rural customers who has previously closed loan from SMICC. Role & responsibilities Generate leads for customers interested in Personal Loans through outcall campaigns and promotions. Tag all calls in the dialler and Customer Relationship Management (CRM) system for efficient tracking and follow-up. Pitch end-to-end information about Personal Loan offers and effectively convert customers. Provide customers with detailed product information, explaining terms, conditions, and eligibility criteria. Guide customers through the documentation process required to avail a loan, ensuring clarity and understanding. Maintain complete knowledge of loan policies, procedures, and compliance standards. Coordinate with branches for document collection and processing of loan applications. Follow up with customers until the loan case is successfully disbursed, addressing any concerns or queries promptly. Explain in detail any special offers or promotions available to customers, maximizing conversion opportunities. Provide accurate information regarding the documents and information required for loan applications. Actively participate in training sessions to enhance product knowledge and customer service skills. Stay updated on changes in policies, regulations, and processes related to personal loans. Generate high-quality leads and contribute to increasing the conversion rate of leads. Maintain excellent communication and relationship-building skills to ensure customer satisfaction and retention. Preferred candidate profile Experience: 0-2 years in Personal loan sales, or banking (freshers with strong communication skills may also apply). Sales Ability: Strong persuasion and negotiation skills with a customer-centric approach. Perks and benefits Incentive as per industry standard.