Customer Retention Specialist

Job Description

Customer Retention Specialist Mumbai, India | Customer Amazement | Full-Time Are you someone who is obsessed with taking Ownership and providing end-to-end Customer satisfaction for escalated issuesAnalyzing and maintaining the committed TATs and SLAs for CustomersIf so, this is an opportunity for you to join a high-functioning team and make your mark on our organization! The Impact you will create in the Job: Maintain relationships with existing Customers and create Customer Advocacy Eye to Detail on the Wallet sharing and create opportunities to pull in maximum volume from Customers across channels Review the implemented processes against the objectives to meet the set expectations To convert an escalation or challenge into a future business opportunity Meet top clients periodically to learn about their experience and create positive experiences for customers to create advocates. Periodic reviews with managers and second-level executives to identify challenges and solutions Ensure good intrateam coordination and empathy between different departments Be available at all times What we look forGraduation from a recognized university in any stream, IT stream will have priority Technology and current market expectations Background: IT preferred Ownership and proactive mindset skill is a must Ability to ask the right questions Have a good sense of business Clear and concise written and spoken communication skills. Good observer and listener Stress management under critical scenarios 2-5 years of experience in Customer Success/ Account Management role Why NetcoreBeing first is in our nature. Netcore cloud is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes. Our CEE platform includes 6 products - Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) Raman - our AI engine. Netcore has a perfect combo of experience as well as an agile mind. We currently work with 5000+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement experience platform. Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany. Being certified as a Great Place to Work for three consecutive years only reinforces Netcore s principle of being a people-centric company - where you will not be just an employee but a family member of the organization. A career at Netcore is more than just a job it s an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn . What s in it for youImmense growth, continuous learning and connecting with the top-notch brands Work with some of the most innovative brains Medium to adopt to latest SaaS tools. Opportunity to explore your entrepreneurial mindset Open culture where your creative bug gets activated. Gateway to build your own network amongst CMO s, CPO s Founders across globe. If this sounds like a company you would like to be a part of, and a role you would thrive in, please don t hold back from applying! We need your unique perspective for our continued innovation and success! So let s converse! Our inquisitive nature is all keen to know more about you.