Customer service

Job Description

Customer Service Executive Location: Matunga, Mumbai Educational Qualification: Bachelor's Degree Experience Required: 2–3 years Salary Range: ₹30,000 – ₹40,000 per month Gender Preference: Female Employment Type: Full-Time Job Summary We are looking for a proactive and customer-focused Customer Service Executive to join our team in Matunga. The ideal candidate will be responsible for handling client queries, ensuring a high level of customer satisfaction, and maintaining a positive relationship with clients through efficient communication and problem resolution. Key Responsibilities Client Interaction: Handle inbound and outbound calls and respond to emails and messages promptly. Assist customers with inquiries, complaints, product/service information, and account updates. Resolve issues efficiently and professionally to ensure customer satisfaction. Follow-ups: Follow up with customers to ensure their issues have been resolved satisfactorily. Provide updates regarding ongoing requests or services. Documentation & Reporting: Maintain accurate records of interactions, transactions, and feedback. Generate daily or weekly reports for review by the team lead/manager. Coordination: Collaborate with internal departments (sales, operations, logistics, etc.) to ensure timely service. Escalate unresolved issues to appropriate departments. Customer Relationship Management: Build strong relationships with customers to encourage repeat business and referrals. Address customer concerns empathetically and efficiently. Qualifications and Skills Educational Background: Bachelor’s degree in any discipline. Experience: 2–3 years in customer service or a similar client-facing role. Communication Skills: Excellent verbal and written communication in English and local languages. Strong listening skills and ability to empathize with customer concerns. Technical Skills: Proficient in Microsoft Office (Word, Excel, Outlook). Experience with CRM or customer service tools is a plus. Interpersonal Skills: Polite, patient, and professional demeanor. Ability to stay calm under pressure and handle difficult conversations gracefully. Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Application Question(s): Require Only Female Candidate Language: English (Preferred) Hindi (Preferred) Work Location: In person