Customer Service Assistant

Job Description

We are seeking a professional, friendly, and customer-oriented Customer Service Assistant to serve as the first point of contact for our Residents. The ideal candidate will ensure exceptional service, address resident’s inquiries, and provide a warm and welcoming experience throughout the resident’s stay. Key Responsibilities: Greet resident warmly and ensure a smooth check-in/check-out process. Respond promptly and professionally to resident inquiries via phone, email, or in person. Handle resident t requests, complaints, and special needs with a focus on satisfaction and service recovery. Provide accurate information about hotel facilities, services, local attractions, and directions. Maintain up-to-date knowledge of room availability, pricing, and special offers. Process reservations, cancellations, and room assignments accurately. Coordinate with housekeeping and other departments to fulfill resident needs. Handle billing, payment processing, and resolve any discrepancies. Maintain resident records and ensure data privacy and security. Uphold the brand’s standards for hospitality and resident service. Promote upselling of hotel services, packages, or amenities when appropriate. Requirements: Proven experience in customer service or front desk roles, preferably in hospitality. High school diploma or equivalent; hospitality or tourism training is an advantage. Excellent verbal and written communication skills. Proficiency in using computers and hotel reservation/PMS systems. Strong problem-solving and conflict-resolution skills. Positive attitude, patience, and a passion for helping people. Ability to work under pressure and handle multiple tasks efficiently. Flexibility to work in shifts, including weekends and holidays. Preferred Qualities: Friendly, approachable, and professional demeanor. Team player with a strong work ethic. Multilingual abilities are a plus. Attention to detail and high standards of service. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Schedule: Day shift Morning shift Application Question(s): Do you possess great communication ? Do you have experience in Customer Service Are you from the hospitality background. Are you fine with 25-35k in hand? Are you an immediate joiner what is your total experience into Front Desk or Customer Service Assistant Language: English (Required) Work Location: In person Speak with the employer +91 9999008711 Expected Start Date: 02/06/2025