Customer Service Associate

Job Description

Job Title: Customer Service Expert Location: Vatika Business Park, Sector 49, Sohna Road, Gurgaon – 122018 Industry: Aviation / Hospitality / Travel / OTA / BPO Work Type: Full-Time | Rotational Shifts (24x7 Operations) Make the Move from a Job to a Career Are you ready to elevate your customer service career in a dynamic and fast-paced environment? Join us and gain hands-on experience with airline standard operating procedures and superior service delivery skills. If you’re a motivated team player with a passion for customer satisfaction, this is the opportunity you've been waiting for! Job Responsibilities Communicate effectively with customers via calls, emails, or chatProvide clear, confident, and courteous responses in real-timeHandle complex situations with composure and efficiencyUse tools like MS Office (Word, Excel, Outlook) proficientlyGDS experience (Amadeus or Galileo) is an added advantageEnsure seamless service across all touchpointsBe flexible with rotational shifts and weekly offs as per process needs Key Requirements Excellent English communication skills (spoken and written) are mandatoryMinimum 6 months of experience in Customer Service / ReservationsBackground in Aviation, Hospitality, Travel, OTA, or BPO preferredConfident, energetic, and assertive communication styleGraduate in any stream / Hotel Management / Aviation Diploma holders Why Join Us? Work-Life Balance: 9 hours a day, 5 days a weekPro-rata Pay for those opting to work extra hours/daysCompetitive Salary with night shift allowance and performance-based incentivesCareer Growth: Fast-track promotions to Team Leader/SupervisorEligible for TAM (Training for Assistant Manager) – our in-house management development program Shift Timings (Rotational) 08:00 AM – 05:00 PM11:00 AM – 08:00 PM02:00 PM – 11:00 PM04:30 PM – 01:30 AM11:00 PM – 08:00 AM (For Male Employees Only) Transport Air-conditioned cabs provided for pick-up and dropTransport allowance available in lieu