Job Description

Job Overview We are seeking a Customer Service Associate fluent in Dutch to provide technical support via voice channels. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-first approach. Key Responsibilities Handle inbound and outbound customer inquiries in Dutch via phone. Provide technical support and troubleshoot customer issues efficiently. Maintain accurate customer records and document interactions. Ensure prompt issue resolution while delivering excellent customer experience. Adhere to quality standards and SLA guidelines for response and resolution. Collaborate with internal teams to escalate unresolved issues. Required Skills & Qualifications Fluency in Dutch (B2, C1, or higher certification required) Minimum 6 months of experience in Dutch customer service (preferred) Strong verbal and written communication skills Ability to troubleshoot technical issues and provide resolutions Customer-oriented mindset with excellent problem-solving skills Basic computer knowledge and familiarity with CRM tools