Customer Service Associate Job

Job Description

About the job: Job details: 1. Job title: Customer service associate 2. Location: Malad 3. Age: Max 42 4. Experience: HSC + 18 months of experience / graduate + 9 months of experience in international BPO 5. Shift timings: Rotational shifts 6. Working days: 5 days working / rotational weekend off 7. Salary: maximum salary up to 5.5 lacs; minimum depends on the last drawn 8. Transport facility: home pick up and drop off for night shifts only Key responsibilities: 1. Responding to customer inquiries promptly and professionally to resolve issues, provide information, and ensure customer satisfaction. 2. Documenting customer interactions and feedback accurately to support continuous improvement and maintain service records. 3. Collaborating with internal teams to address complex problems and improve products or services based on customer input. Requirements: 1. Excellent communication skills (B29) 2. No absconded candidates allowed 3. A year's education/professional gap allowed 4. No age criteria 5. Immediate to 30 days of joining Who can apply: Only those candidates can apply who: have minimum 1 years of experience are from Mumbai, Goregaon Kh, Boriwali only Salary: ₹ 2,00,000 - 5,50,000 /year Experience: 1 year(s) Deadline: 2025-06-26 23:59:59 Other perks: 5 days a week, Cab/Transportation facility Skills required: Time Management, Problem Solving, English Proficiency (Spoken), Interpersonal skills, Effective Communication and Conflict Management Other Requirements: 1. Has to be okay with night shifts 2. Needs excellent English communication 3. Has to be okay with rotational shifts About Company: Wehire Talent Solutions is an HR recruitment company situated in Kandiwali West, Mumbai. We help candidates to help them find the ideal job.