Customer Service Associate Job

Job Description

About the job: Key responsibilities: 1. Respond promptly and courteously to student inquiries through various communication channels including phone, email, and chat 2. Provide accurate and comprehensive information about educational programs, application processes, and related services 3. Identify and resolve student issues effectively, escalating when necessary to ensure timely resolution 4. Collaborate with other departments to address complex student queries and concerns 5. Engage proactively with students throughout their educational journey to ensure a positive and supportive experience 6. Conduct follow-ups to gather feedback, track progress, and address any emerging issues 7. Maintain accurate and up-to-date student records in the CRM system 8. Ensure compliance with data protection and privacy regulations in handling student information 9. Encourage and facilitate the generation of reference leads from existing satisfied students 10. Collaborate with Marketing to promote referral programs and initiatives 11. Work closely with Team Leads, Managers, and Higher Management to achieve individual and team performance goals 12. Participate in regular team meetings and training sessions to enhance skills and knowledge 13. Hold a Bachelor's degree in a relevant field 14. Demonstrate proven experience in customer service or a related role 15. Exhibit excellent communication and interpersonal skills 16. Possess strong problem-solving abilities and attention to detail 17. Be familiar with CRM systems and show basic computer proficiency 18. Communicate fluently in English, Hindi, and Marathi Who can apply: Only those candidates can apply who: have minimum 1 years of experience are from Mumbai only Salary: ₹ 2,45,000 - 4,10,000 /year Experience: 1 year(s) Deadline: 2025-06-18 23:59:59 Skills required: Client Interaction, Client Relationship, Effective Communication, Customer Support and Customer Acquisition About Company: We are an education consultancy providing admission and visa services to students and helping with career counseling.