Customer Service Executive

Job Description

Roles and responsibilities- Receive requests for cargo reservations. Give information on transit times, special requirements etc to customers based on type of cargo to be shipped. Book reservations into the cargo system. Plan the flight for the foll day. Prepare Flight Booking List. Prepare priority list and email to Operations and Handling Agents, based on which they prioritize cargo for upliftment. Co-ordinate with agents to check customs clearance status of cargo to be uplifted for the following day. Check data capture in the system for completion. Check for incomplete data capture or work on email alerts from operations on incomplete data. Complete data by referring to AWB copies. Check flight departure manifests / status in the system to confirm uplift. Prepare Flight Revenue Report (FRR) based on AWB copies recd from agents. Attach the accounting copy to the manifest and forward to Accounts. Inform the customer if any cargo is offloaded and re-book into the system for subsequent flight. Follow up for discrepancies- damaged or missing cargo (based on customer calls or information from destination or hubs, or based on reconciliation of no of pieces uplifted vs booked) Based on agent request, get POD from destination Co-ordinate with other online stations to rectify any errors in the system. Co-ordinate with HO for confirmation with onward flight status checking. Track status till delivery. Co-ordinate with offline stations for cargo booking in case of lean days Prepare Agent wise and Destination wise revenue and yield report. Prepare monthly Sales Report in co-ordination with sales Role & responsibilities Preferred candidate profile Perks and benefits