Customer Service Executive

Job Description

Hiring for International Voice, Chat & Blended Process Salary Package: 2.5 LPA - 7 LPA (Fixed) + Incentives & Other Benefits Work Locations: Gurugram | Delhi | Noida Shift: US/UK Shifts | 5 Days Working Perks: Both-Side Cabs | Health Insurance | Attractive Incentives & Retention Bonus About the Role: We are looking for dedicated professionals to join our International Voice, Chat & Blended Process teams. This is an exciting opportunity for freshers and experienced candidates to work in a dynamic, fast-paced environment with global clients. Note: We are hiring for multiple brands, so salary may vary based on experience, skill set, and the specific brand you are selected for. Voice Process - Key Responsibilities: Handle inbound & outbound calls for US/UK customers. Resolve customer queries with professionalism & efficiency. Maintain high-quality service standards and meet performance targets. Ensure compliance with company policies & industry guidelines. Chat Process - Key Responsibilities: Provide real-time chat support to international customers. Deliver accurate & professional responses to customer inquiries. Maintain high service efficiency & customer satisfaction levels. Keep detailed records of chat interactions for future reference. Blended Process - Key Responsibilities: Manage both voice & chat interactions as per business requirements. Balance call & chat volumes efficiently. Ensure top-tier customer service across multiple communication channels. Adapt to client expectations, process updates & global trends. Ideal Candidate Profile: Education: Freshers, Undergraduates, and Graduates can apply. Skills: Excellent verbal & written English communication. Experience: Prior experience in US/UK Voice, Chat, or Blended Process is preferred but not mandatory. Work Schedule: Comfortable with night shifts (US/UK time zones). Work Mode: Work from Office (Delhi, Noida, Gurugram). Why Join Us? Both-side cab facility for safe & easy commuting. Fixed Salary up to 7 LPA + Lucrative Incentives & Bonuses. Comprehensive Health Insurance Coverage. Professional Training & Career Advancement Opportunities. Step into a rewarding career with global exposure, competitive pay, and exceptional growth opportunities! Apply Now! Sumit: 9871659660 Gurpreet: 9821574248 This version clearly highlights salary variations due to different brands while keeping it structured, professional, and engaging. Let me know if you'd like any final refinements!