Customer Service Executive Job

Job Description

About the job: We are looking for a dedicated and enthusiastic Customer Support Executive to join our team. The ideal candidate should be pursuing or have completed a B.Com degree and have a basic understanding of accounting principles. You will be responsible for assisting customers with their queries, providing product support, and ensuring customer satisfaction. Key responsibilities: 1. Handle customer inquiries via phone, email, or chat in a professional and timely manner 2. Resolve basic product or service issues by clarifying customer concerns and providing solutions 3. Maintain accurate records of interactions and update internal systems (CRM) 4. Coordinate with internal teams for issue resolution when necessary 5. Provide guidance to customers related to accounting software usage 6. Document and escalate complex queries to senior team members Requirements: 1. Completed B.Com final year 2. Comfortable working on both laptop and desktop systems 3. Basic knowledge of MS Office (Word, Excel, Outlook) 4. Basic understanding of accounting concepts 5. Excellent verbal and written communication skills in English 6. Customer-focused mindset and a problem-solving attitude Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,00,001 - 2,40,002 /year Experience: 1 year(s) Deadline: 2025-06-15 23:59:59 Other perks: Informal dress code Skills required: MS-Office, Accounting, Tally, MS-Excel, English Proficiency (Spoken) and English Proficiency (Written) Other Requirements: Preferred Skills: Knowledge of any accounting software (e.g., Tally,Accounts or ERP systems) will be a plus Willingness to learn and grow in a dynamic environment About Company: IESL is a software company providing management, accounting, and communication solutions backed by 32 years of experience and award-winning customer support. Our leading product www.webedify.in is used by over 1000 institutes and lakhs of students in 35 cities for over 10 years. Other popular products are www.societymac.net and www.accountserp.com We pride ourselves in providing cloud-based solutions with state of art technology. Most of our solutions are provided on the SAAS model to a large number of users at affordable prices.