Customer Service Executive | Leading Logistics Company

1 - 3 years

2.5 - 3.5 Lacs P.A.

Pithampur, Ahmedabad, Bengaluru

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Inbound ProcessCustomer ServiceOutbound ProcessQuery ResolutionMISTrackingcustomer careShipmentVoice ProcessClient SupportCustomer SupportClient RetentionEscalationsDelivery

Work Mode

Work from Office

Job Type

Full Time

Job Description

Coordinating with clients & operations team for smooth running of process. Resolving Customers queries. Tracking & Tracing the shipments. Preparing MIS. Dealing with inbound and outbound phone calls. Monitoring entire process of pick up to delivery. Required Candidate profile cadidates are required to have: 1. Good Communication and soft spoken skills. 2. Fluency in English communication. 3. MS Excel & MIS preparation skills. 4. Good knowledge related to ERP.

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