Customer Service Executive- Ocean Export Operations (FreightForwarding)

Job Description

Job Title: Customer Service Executive – Ocean Export Operations Location: Govandi, Mumbai Experience: 4 – 7 Years Industry Preference: Export/Import, Logistics, Freight Forwarding Salary Range: ₹6 – ₹9 LPA (based on experience and fit) Job Overview: We are looking for a proactive and detail-oriented Customer Service Executive with strong expertise in Ocean Export Operations . The ideal candidate should have a solid understanding of international logistics, customer coordination, and export documentation. Key Responsibilities: Handle end-to-end customer service processes for export orders via ocean freight Coordinate with clients for order confirmation, shipping schedules, and document verification Manage export documentation including invoices, packing lists, BL instructions, and COO Liaise with shipping lines, CHA, and logistics partners for smooth dispatches Resolve customer queries, complaints, and ensure prompt issue resolution Update internal systems and maintain accurate records of shipments and customer interactions Support sales and operations teams with timely customer communication and execution follow-up Track shipments and proactively communicate delays or changes to customers Key Requirements: Graduate in Commerce, Business Administration, or related field 4–7 years of hands-on experience in customer service with a strong focus on ocean export operations Familiar with INCOTERMS, LC documentation, export compliance and shipment booking processes Excellent communication, coordination, and problem-solving skills Proficient in MS Office and ERP systems (SAP/Tally/Customs Software preferred) Candidates residing in or willing to commute to Govandi, Mumbai are preferred Job Type: Full-time Pay: ₹600,000.00 - ₹900,000.00 per year Schedule: Day shift Ability to commute/relocate: Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Experience: Customer service-Ocean Export Operations: 4 years (Preferred) Total: 7 years (Preferred) Location: Mumbai, Maharashtra (Preferred) Work Location: In person