Customer Service Executive

Job Description

Company Description Sterling Outsourcing from Poland is a professional outsourcing services provider specializing in delivering cost-effective, high-quality business support solutions. Based in Poland, Sterling offers a strategic advantage through a highly skilled workforce, competitive pricing, and EU-aligned business practices. The company focuses on areas such as customer service, back-office support, IT services, and administrative functions, helping international clients streamline operations, reduce costs, and enhance efficiency. With a strong emphasis on reliability, communication, and data security, Sterling Outsourcing serves clients across Europe and beyond. Role Description #Sterling Customer Experience India Pvt. Ltd. is #hiring for #customerexecutive #operations for a #BPO in #Powai #Mumbai. It is part of the hashtag #SterlingOutsourcing group based out of #Poland; with the Indian unit being a 3 and a half month old start up based out of Powai in Mumbai. Address - 1st floor, Sterling, Supreme Business Park, Powai. We are open to hire freshers as well who have excellent communication skills. Share your updated CV on 9167603385 Position: Analyst (Operations) for a Banking client Company: Sterling Customer Experience Pvt. Ltd. Process: Chat based Shifts - 8 hours shift including breaks with 5 days working Rotational shifts and rotational week offs Location: Powai, Mumbai Role and Responsibility of an Analyst 1. Customer Interaction: Engage with customers through live chat, addressing inquiries, providing information, and resolving issues promptly while adhering to the high-quality standards. 2. Issue Resolution: Listen actively to customer concerns, diagnose issues, and offer effective solutions. Ensure timely and satisfactory resolution of complaints to maintain customer satisfaction. 3. Multitasking: Manage multiple chat sessions simultaneously while maintaining high service quality. 4. Complaint Handling and De-escalation: Manage and resolve customer complaints with empathy and professionalism. Utilize de-escalation techniques to address and mitigate customer dissatisfaction. 5. Performance Metrics Adherence: Meet or exceed established performance metrics, including response time, resolution time, customer satisfaction scores, and adherence to service level agreements (SLAs). 6. Compliance: Adhere to the policies, procedures, and data protection reaulatione durina all cuctomer interactione. Show more Show less