Customer Service Executive - UK Shift

Job Description

Job Description: Customer Service Advisor Qualification: • Minimum of 2 years of customer service experience, preferably within the pharmaceutical or medical industry. Profile required: • Excellent verbal and written communication skills, including a professional phone manner. • Strong problem-solving and critical-thinking abilities. • Proficiency in excel • Ability to manage multiple tasks and priorities in a fast-paced environment. • Attention to detail and a high level of accuracy in work. • Good interpersonal skills - able communicate on all levels • Have a flexible working approach and can convey a positive attitude • Team player and able to support to other team members • Work on own initiative Job Responsibilities: • Order Management: Place customer orders accurately and efficiently, ensuring all details are logged correctly. • Credit Notes: Issue credit notes promptly for returns or discrepancies, maintaining accurate records of transactions. • Complaint Logging: Log customer complaints systematically, initiate investigations for issues such as picking errors, missing stock, damaged, and wet stock. • Problem Resolution: Conduct preliminary investigations for stock issues, including picking errors, missing items, and damaged or wet stock, coordinating with relevant departments for swift resolution. • Team Support: Assist the team with various customer service tasks during peak times or when short-staffed, ensuring consistent service quality. • Customer Interaction: Regularly pick up phones and respond to customer inquiries, providing clear and helpful information about products and services. • Documentation: Maintain accurate documentation of customer interactions, orders, and complaints, ensuring data integrity. Benefits: (as per timelines set by the management)