Customer Service| Logistics| Gurgaon

2 - 7 years

2.0 - 5.0 Lacs P.A.

Gurgaon

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Customer ServiceHandling Customer QueriesInbound Customer ServiceCustomer SupportCustomer EscalationSolving QueriesCustomer CareEscalationsCustomer ComplaintsComplaint HandlingCustomer QueriesCustomer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Responding to Customer Inquiries: Answering customer questions and requests via phone, email, chat, or other channels. Problem Solving: Identifying and resolving customer issues, complaints, and technical problems. Escalation: Knowing when and how to escalate complex issues to the appropriate team or department. Documentation: Maintaining accurate records of customer interactions and issues in a CRM or ticketing system.

Logistics and Supply Chain
New Delhi

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