Posted:2 months ago| Platform:
Work from Office
Full Time
Role & responsibilities Responding to Customer Inquiries: Answering customer questions and requests via phone, email, chat, or other channels. Problem Solving: Identifying and resolving customer issues, complaints, and technical problems. Escalation: Knowing when and how to escalate complex issues to the appropriate team or department. Documentation: Maintaining accurate records of customer interactions and issues in a CRM or ticketing system.
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