Job Description

JD for CSO (Customer Service Officer)-HR 1. Recruitment and Onboarding Process : Obtaining approval for the interviews and scheduling the interviews based on the requirement (Replacement / New). Creating Panels for interview based on the requirement with respect to the designations. Creating links for interviews in virtual mode. Coordinating and supporting the panel members in conducting the interviews. Following-up the panel members for the interview assessment scores. Reviewing interview assessment sheets to find out the shortlisted candidates. Verifying the supporting documents (KYC Documents, Equifax Report and BGV Reports). Performing salary negotiation with the shortlisted candidates. Note preparation for CTC approval in the specified format. Issuance of Offer Letters and creating Temp. ID to enable the joiners to complete the joining formalities. Following-up the RMs for allotment of OJT location and Final Place of Posting. Coordinating with the Branches to complete the onboarding process on the scheduled joining dates. Verifying the data updated and the documents uploaded (as per the checklist for onboarding) and approving staff joining in NABFINET. Ensuring availability of all required data/documents for all the joiners. Maintenance of Service Files, MIS/Tracker. 2. Transfers, Deputations, SHR and Disciplinary Actions : Initiating notes for transfer, deputations, SHR (Shouldering Higher Responsibility) based on the recommendation from the FRHs. Initiating note for disciplinary actions based on the recommendations from the FRHs/IAD. Processing of requests received for Transfer grants after verification. Coordinating with the RMs and FRHs for review for the PIP (Performance Improvement Plan) cases. Closing of the PIP cases as per the recommendation and approval obtained. Closing of Show-cause notice issued cases as per the recommendation and approval obtained. 3. Staff Attendance, Leave and Exit : Sending email to the concern staff who is under unauthorized absence for three days or more - asking the reason and advising to report to work. Reviewing / resolving of tickets raised under Helpdesk Menu in NABFINET related to attendance / leave. Converting LOP1 to LOP2 based on proper justification and recommendation Crediting Maternity leave and Paternity leave as per the request and approval. Processing of resignation request and following up with the Supervisors as per hierarchy for their recommendation and approval. Following up with the Supervisors to make them raise the termination request for the cases which are under unauthorized absence for more than 3 days and not responding to our email. Replying the emails pertaining to ex-employment verification from other Companies. Issuance of Termination Letter for all the terminated cases. 4. Full & Final Settlement, Performance Incentive, Change of Designation/Job- role/Location and Relieving / Service Letter : Processing of Full and Final settlement after exit within the timeline. Following up the Branches for getting the exit documents, preparation of notes in the prescribed format, submitting with IAD for pre-audit, obtaining approval from the competent authority. Processing the requests for release of Incentive/Salary/Reimbursements on approval which have been kept on hold. Coordinating with the Admin. Department for Salary/Reimbursement release. Sending email and raising ticket to DIT for EFT generation. Sending requests to the Accounts department for funds through email. Sending letter to the employees for recovery of shortfall amount through post who absconded and terminated. Posting of core entry related to changes in Designation/Job-role and location. Issuance of Relieving Letter to the resigned & relieved employees through email and post. Submitting the Staff Attrition Report with the Management. Preparation of Note for releasing Statutory Bonus and initiating payments. Maintenance of MIS/Tracker. Undertaking any other tasks, as allotted by supervisor.