Job Description

Role & responsibilities Customer Assistance: Respond to customer queries and concerns through phone, email, and chat channels in a timely and professional manner. Issue Resolution: Provide effective solutions for customer complaints and service issues, ensuring quick resolutions while maintaining a positive brand image. Product Knowledge: Maintain up-to-date knowledge of products, services, and company policies to effectively assist customers. Order Processing: Assist customers with order placements, returns, exchanges, and order status updates. Database Management: Accurately enter and update customer information in CRM systems, ensuring data integrity. Team Collaboration: Work closely with other departments (e.g., Sales, Technical Support) to ensure customer needs are met efficiently. Customer Feedback: Collect and report customer feedback to help improve products and services. Preferred candidate profile Perks and benefits