Customer Service Representative

Job Description

Customer Service Representative Job description Job Title: Customer Service Representative Company: KR Immigration Private Limited Company Location: B-29 First floor, Lajpat Nagar -2, New Delhi -110024 near Metro gate number-1 About the Job: We are looking for a creative and talented Customer Service Representative to join our team. As a Customer Service Representative at KR Immigration Company, you will act as a liason, provide product/services information, answer queries through calls and WhatsApp. Role & responsibilities Manage incoming phone calls and WhatsApp Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customers through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer details and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Preferred candidate profile · FRESHERS are most welcome Proven experience as a Customer Service Representative are also welcome, with excellent communication skills. · Ability to work both independently and collaboratively in a fast-paced environment. · Strong attention to detail, problem-solving skills, and creative thinking. · Excellent time management and organizational skills. Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Why Join Us? · Join a dynamic, creative team. · Opportunities for growth and development. · Competitive salary and benefits. · Impactful, creative work in a fast-paced environment. Compensation : Pay is based on Skills and Expertise. Application : Please mail your CV and Portfolio to emailtokrimmigration@gmail.com Role: Customer Service Representative Industry Type: Education Abroad / Visa / Immigration / Department: Media Production & Entertainment Employment Type: Full Time, Permanent Education UG: Graduation Not Required Key Skills Excellent communication skills with high patience level and active listening Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹35,000.00 per month Benefits: Paid sick time Schedule: Day shift Supplemental Pay: Performance bonus Language: English (Preferred) Hindi (Preferred) Work Location: In person Speak with the employer +91 7011552285