Customer Service Representative

Job Description

Are you ready for a new beginning? We need your talent, knowledge and dedication to better our world with biology. Our purpose points the way In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. We’re here to better our world with biology. Job Title Customer Service Representative Job Description Responsible for providing wonderful experience to the Customers from order to its fulfilment. The objective of this role is to handle Customer orders, co-ordinating with various stakeholders and ensure its execution to the satisfaction of the Customer's needs. Key Responsibility Areas Include Customer order Handling and processing Co-ordination to ensure order execution on time and full. Timely Communication with Customer on order confirmation to Delivery. Close co-ordination with Sales, Finance, Warehouse & Logistics, Production, Quality and Planning Tasks And Responsibilities Order Handling & Processing Manage Customer interface to receive orders, its changes and provide timely order confirmation. Process the order in SAP system. Follow QMS and SOP. Order Coordination Coordinate with the logistics, warehouse, planner, Sales, finance and relevant stakeholders in Novozymes to ensure the order is taken care until the invoicing & delivery. Service Complaint Handling Receive and align with relevant stakeholders for resolution. Support in goods return, credit memo/ debit memo if any. Digitization Journey for O2C process Co-ordinate and work with Global teams to implement digitization initiatives in India. Explore the opportunities for digitization for India specific Customer needs Compliance and Global projects Compliance with QMS, Food safety, GMP standards and operating procedures in line with Novozymes India and global standard. Collaboration with global and regional stakeholders Basic Qualifications Bachelor’s Degree with 5-7 years of relevant work experience. Good communication skills in English in a multi-cultural environment. Working in SAP environment is must. Supervisor Responsibilities No Reporting lines Sr. Customer Service Team Leader Physical requirements ( For North America positions ONLY) NA Candidate profile Candidate should have Knowledge and hands on experience in handling Customer service profile. Experience in working with global teams and stakeholders. Team player with high motivation and engagement Challenges in position You can create an impact by Ensuring every time ‘Customers at the core’. Maintain Agility and pro-active communication on Customer requirements. Unlocking your passion by implementing new Digital technologies, processes, Improvements to give enhanced experience to the Customers Language of job advertisement (English default) English Could our purpose be yours? Then apply today! At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV. Novonesis is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability, or veteran status. Want to learn more? Learn more about Novonesis, our purpose, and your career opportunities at novonesis.com Not the right fit for you? Even if this job isn't the right fit for you, perhaps you know someone who might find it interesting. If so, please feel free to share the job link and encourage them to apply. Thank you for your referral! Please check out our other open positions. The right fit for you could just be a few clicks away. Show more Show less