Customer Service Representative

Job Description

Do you have a passion for helping others and a knack for clear communication? We’re hiring a Customer Relationship Manager (Voice Agent) to be part of a growing customer support team where your voice makes a real difference. Role: Customer Relationship Manager – Voice Agent Location: Indore Experience: 0–3 Years Employment Type: Full-Time Department: Call Centre / Customer Support / Customer Relations Age Criteria: up to 30 Years Key Responsibilities Respond to and resolve customer queries, concerns, and requests over the phone in line with company standards Accurately record customer interactions and follow-up tasks in internal systems Understand and support multiple insurance products and service processes Use pre-defined scripts to offer product information and retain customers Provide clear summaries of unresolved queries for internal escalation Handle irate customers with empathy and professionalism Meet performance metrics including call handling, quality, and customer satisfaction Participate in ongoing team initiatives and improvement programs What You’ll Need Graduate (Full-Time or Part-Time) in any discipline 0–3 years of experience in domestic or international BPO/call centre environment Strong verbal communication and listening skills Problem-solving abilities with a calm, customer-first mindset Working knowledge of computers, CRM tools, and telecommunication systems Ability to work under pressure and meet performance benchmarks About the Client You’ll be working with one of India’s leading insurance and financial services companies, known for its customer-centric approach and innovative offerings. The company values high-quality service delivery and is constantly investing in talent, training, and technology to elevate the customer experience. Why Join This Opportunity? Be part of a reputed brand in the financial services and insurance sector Professional growth through on-the-job learning and upskilling opportunities Work in a structured, supportive team environment Attractive incentives and career path for high performers Contribute to a customer-first culture built on trust and transparency Apply Today If you're ready to kickstart or grow your career in customer support and build long-term client relationships, this is your opportunity. Join us and be the voice that defines exceptional service. Job Types: Full-time, Permanent, Fresher Pay: ₹175,000.00 - ₹250,000.00 per year Benefits: Commuter assistance Health insurance Internet reimbursement Paid time off Provident Fund Schedule: Day shift Monday to Friday Rotational shift Language: English (Required) Work Location: In person