Customer Service Specialist

Job Description

Company Description FiveS Digital is a technology-led Business Process Management organization that prioritizes customer and community-centric approaches. With over 15 years of experience, we have expanded to 9 locations across India and speak and process 13+ languages. Our BPM delivery center in Navi Mumbai is India’s first diverse and inclusive workspace, certified as a women-owned diversity unit by WeConnect International, USA. We offer key services in customer experience management, RPA/IPA-led digital transformation, and data annotation, among others, ensuring that our growth doesn't compromise our commitment to diversity, equity, and inclusivity. Role Description This is a full-time on-site role for a Customer Service Specialist based in Noida. The Customer Service Specialist will handle customer inquiries via phone and email, ensuring high levels of customer satisfaction. Daily tasks include troubleshooting issues, providing information about products and services, following up with customers, and maintaining detailed records of interactions. The role also involves collaborating with internal teams to resolve complex customer issues and improving overall customer experience. Qualifications Customer Support, Customer Service, and Customer Experience skills Proficiency in maintaining Customer Satisfaction and Phone Etiquette Excellent communication and interpersonal skills Ability to multitask and manage time effectively Experience in a similar role is preferred A Bachelor’s degree or equivalent education level Strong problem-solving skills and attention to detail Familiarity with CRM systems and practices is a plus Show more Show less