Customer Service Specialist Job

Job Description

About the job: As a 'Customer Service Specialist' at Getsetfit, you will play a crucial role in providing exceptional service to our valued customers. Your proficiency in effective communication, both spoken and written in English, will be essential in resolving customer inquiries and concerns. Your knowledge of MS-Excel will also be utilized to track and analyze customer data to improve our service delivery. Join our dynamic team and be a part of our mission to help people live healthier lives through fitness. Key Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Resolve customer complaints and issues with empathy and efficiency. 3. Utilize MS-Excel to track, analyze, and report on customer interactions and trends. 4. Collaborate with other departments to ensure seamless customer experience. 5. Provide product and service information to customers to assist with their needs. 6. Generate leads and upsell additional products or services to customers. 7. Continuously strive to improve customer satisfaction and loyalty through your interactions. Who can apply: Only those candidates can apply who: have minimum 1 years of experience are from Mumbai only Salary: ₹ 4,00,000 /year Experience: 1 year(s) Deadline: 2025-06-07 23:59:59 Other perks: Informal dress code Skills required: MS-Excel, English Proficiency (Spoken), English Proficiency (Written) and Effective Communication Other Requirements: 1. Pursues some form of fitness activity/sport 2. Female candidates only About Company: Getsefit is a virtual fitness community having a global reach, simplifying health and transforming lives!