Customer Service Specialist Job

Job Description

About the job: Key responsibilities: 1. Handle inbound WhatsApp and call-based support from sellers 2. Answer queries about shipments, delays, panel issues, and recharge 3. Coordinate with internal teams to resolve customer issues 4. Keep track of open tickets and ensure timely follow-up 5. Maintain high service standards and a friendly tone Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,00,000 - 2,30,000 /year Experience: 1 year(s) Deadline: 2025-06-08 23:59:59 Skills required: MS-Office, MS-Excel, English Proficiency (Spoken), English Proficiency (Written) and Hindi Proficiency (Spoken) Other Requirements: 1. Good communication skills (Hindi + basic English) 2. Patience and customer-first mindset 3. Basic tech skills (familiar with Google Sheets, WhatsApp Web, etc.) 4. Availability to work 6 days/week (flexible hours) About Company: Shiplee.in is an AI-enabled shipping aggregator that offers innovative features like AI NDR (non-delivery report) management and open-box delivery.