Customer Service Specialist

Job Description

Job Summary We are recognized for delivering outstanding service in the travel industry, and our Support Services team is crucial in maintaining this reputation. We are seeking experienced Support Services Executives to join our dynamic team and assist with the Go Global Reconfirmation process. The ideal candidates will have excellent verbal and written communication skills, a quick learning ability, and proficiency with systems. As part of our team, you will play an essential role in ensuring the smooth execution of the REQUIRED EXPERIENCE & SKILLS • 6 months or 1 Years Experience • Excellent verbal and written communication skills • Quick learning ability and adaptability • Proficiency with systems and technology • Strong attention to detail and organizational skills KEY TASKS AND RESPONSIBILITIES ▪ Excellent phone manner and written communication with experience in Support Services team ▪ Contact hotels and suppliers via phone or email to obtain hotel confirmation numbers for all confirmed bookings. ▪ Accurately enter hotel confirmation numbers into the GGT system. ▪ Promptly escalate any issue bookings to the respective handling office for resolution. ▪ Manage role flexibility, including handling special requests, back-office tasks, failed bookings, and the Mize process as needed. ▪ Ensure that all tasks are completed in compliance with company standards and best practices. ▪ Continuously improve processes and suggest enhancements to improve service delivery and operational efficiency. ▪ Maintain a strong understanding of company systems and tools to provide effective support PLACE OF WORK AND WORKING HOURS Place: Pune Working Days: Monday to Friday Working Hours: 10 am to 7 Pm (TBC) Please note: Working days and hours may vary based on operational requirement Show more Show less