Customer Service Team Lead

5.0 - 10.0 years

6.0 - 6.5 Lacs P.A.

Navi Mumbai

Posted:4 days ago| Platform: Naukri logo

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Skills Required

Team HandlingTeam LeadershipShrinkageAttritionCSATTeam ManagementAttrition ControlCall Center OperationsBpo OperationsRetention ManagementShrinkage ControlAttrition ManagementTeam SupervisionTeam LeadingBpo Operations ManagementSLA Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Team Lead/Sr Team Lead is responsible for ensuring adherence to SLA,s & managing the overall workflow within the team. Will handle all team-related issues, including people management, conflict resolution & administrative tasks. Required Candidate profile Min 2 yrs exp as a TL in domestic voice process. Min of 5 yrs of exp in domestic Voice Program from BPO. Exp in Analyzing systems & procedures to identify areas for improvement & optimize efficiency.

IT Services and IT Consulting
Navi Mumbai Mahashtra

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