Job Description

Serves customers by providing product and service information, resolving product and service problems. Extremely Customer Centric Attracts potential customers by answering product and service questions, suggesting information about other products and services Maintains customer records by updating account information/ on call notes (post call allowed) Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Maintains financial accounts by processing customer adjustments Recommends potential products or services to management by collecting customer information and analysing customer needs Prepares product or service reports by collecting and analysing customer information (post shift / pre shift huddle expectation) Contributes to team effort by accomplishing related results as needed Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analysing Information, Multi-tasking . The primary responsibilities of a Customer Service Associate would be: Answer calls/emails professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken. Process orders, forms and applications Follow up to ensure that appropriate actions were taken on customers' requests Refer unresolved customer grievances or special requests to designated departments for further investigation Follow the set KRAs/KPIs without any excuses