Customer Success Associat

Job Description

" Customer Success Associate Bengaluru, Karnataka (On-Site | US Shift: 6 PM 3 AM IST) Full-time | SaaS | Customer-Facing At Omnify , we\u0027re on a mission to simplify scheduling, memberships, and operations for service businesses worldwide. As a Customer Success Associate , youll be the face and voice of Omnify for our clients ensuring they get maximum value from our platform, fast. If you\u0027re someone who loves talking to customers , finds joy in solving real-world problems, and wants to make a measurable impact this role is for you What Youll Do Manage the entire customer lifecycle onboarding, engagement, renewals, and expansion. Support and train new customers to ensure a fast Time to Value and long-term success. Be comfortable doing discovery and demo calls with clients to evaluate product fit and business goals. Interact with clients via Intercom, calls, emails, chats whatever it takes to build trust. Monitor health scores, usage trends, and satisfaction to drive adoption and prevent churn. Identify and qualify CSQLs (Customer Success Qualified Leads) for upsells, upgrades, and renewals. Be a strong voice of the customer relaying insights to Product and Support teams. Educate clients on new features and ensure they get value from every update. Contribute to customer resources help articles, eBooks, onboarding flows, and tutorials. What You Bring 12 years of experience in Customer Success, Support, Account Management, or similar roles (SaaS is a must). A genuine love for supporting people and helping businesses succeed. Strong communication and interpersonal skills. A customer-first mindset with the ability to analyse data and spot opportunities . Curiosity, ownership, and willingness to learn quickly in a dynamic environment. Bonus points if youve used: Intercom , Metabase , DevRev , HubSpot , Notion , Google Sheets , ChatGPT , Tl;dv . Why Join Omnify? Work on meaningful problems with global SMB clients. Thrive in a high-growth SaaS company with a tight-knit team. Learn from every interaction and see the real-world impact of your work. Regular team events, peer-learning sessions, and opportunities to grow. Strict work-from-office role. Youll Thrive Here If You Love talking to customers and being their go-to guide. Get excited about metrics like Time to Value , adoption, retention, and expansion. Are collaborative, empathetic, and eager to drive outcomes not just answer tickets. Take pride in making someones day better with every conversation. Apply now and help shape the future of Customer Success at Omnify ", "