Job Description

Job Description Designation : Advisor / Customer Success Advisor Process : Inbound / Outbound ( Voice Process ) Location: Pune, Maharashtra About the Role: We are looking for enthusiastic individuals to join our Sales, Insurance, and Customer Support teams For Voice Process . Whether you're a fresher or an experienced professional, if you have excellent communication skills and a passion for customer service, we'd love to hear from you! Position: Sales / Insurance Advisory / Customer Support Open to language profiles as well - Telugu, Tamil, Kannada, Malayalam, Bengali, Oriya & Assamese,Gujarati. Roles and responsibilities : Working effectively in a fast-paced environment. Using assigned software and tools to manage customer interactions and data. Adhering to company policies and procedures. Maintaining a professional and courteous demeanor at all times. Providing information about insurance products. Processing insurance applications or claims. Answering customer questions about insurance policies. Handling inbound and outbound calls (depending on LOB). Answering customer inquiries and resolving issues related to sales, insurance, or general product/service information. Providing accurate and timely information to customers. Troubleshooting problems and guiding customers through solutions. Maintaining records of customer interactions. Escalating unresolved issues to the appropriate department. What We Offer: Salary: Freshers - up to 28,500 CTC | Experienced - up to 40,000 CTC Qualifications: Graduation is mandatory Interview schedule: Monday to Saturday, 10 AM to 5 PM